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Privacy Policy

At Frontdesk Digital sp. z.o.o, we are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

1. Collection of Personal Data

We explicitly collect personal data when you interact with our website and services.

Personal data may include your name, email address, phone number, company name, job title, IP address, and any other information you provide to us voluntarily through contact forms, account registration, newsletter sign-ups, or other direct communications.

2. Why We Collect Personal Data

We collect personal data for the following purposes:

• To provide and deliver our services to you
• To communicate with you regarding your enquiries or requests
• To improve our website, products, and services
• To comply with legal obligations
• To send you updates, marketing communications, or information about our services (where you have consented to receive such communications)
• To ensure the security and integrity of our website and services

3. How We Collect Personal Data

We collect personal data in the following ways:

• Directly from you when you fill in forms, contact us, or communicate with us by email, phone, or other channels
• Automatically through your interaction with our website, such as IP address, browser type, and usage data collected via cookies or similar technologies (see our Cookie Policy for details)
• From third-party service providers, where applicable, to facilitate the delivery of our services

4. Storage Practices and Data Transfers

Your personal data is stored securely using industry-standard security measures.
We may transfer personal data to secure hosting and data storage providers to ensure the safety and reliability of our services.
These providers may be located within or outside the European Economic Area (EEA).

We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

5. Processing of Personal Data

Processing of your personal data is based on our need to access the data to fulfil our service obligations to you.
Only trusted personnel who require access to your personal data to perform their duties are granted such access.

In some cases, we may engage third-party service providers to facilitate the delivery of our services.
These third parties may have access to your personal data only to the extent necessary to perform their functions and are required to adhere to the same data privacy practices as Frontdesk Digital sp. z.o.o.

We do not sell or rent your personal data to any third parties.

6. Cross-Border Data Transfers

Your personal data may be transferred to, and processed in, countries other than your country of residence.
These countries may have data protection laws that are different from those in your jurisdiction.
When we transfer your personal data across borders, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

7. Your Rights to Your Data

Under the GDPR, you have the following rights regarding your personal data:

  • • Right of access:
    You may request a copy of the personal data we hold about you.
  • • Right to rectification:
    You may request correction of inaccurate or incomplete data.
  • • Right to erasure:
    You may request the deletion of your personal data, subject to legal and contractual obligations.
  • • Right to restrict processing:
    You may request that we restrict the processing of your personal data under certain conditions.
  • • Right to data portability:
    You may request to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller.
  • • Right to object:
    You may object to the processing of your personal data in certain circumstances, including direct marketing.
  • • Right not to be subject to automated decision-making:
    You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects you.

To exercise these rights, please contact us using the details provided below.
We will respond to your request in accordance with applicable law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When your data is no longer required, it will be securely deleted or anonymised.

9. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security, but we continually review and enhance our security practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will become effective immediately upon posting.
We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:

  • + Frontdesk Digital sp z.o.o.
  • + Address: 1A Stefana Okrzei Street, Suite 10P, Warsaw, Postcode 03-715, Poland
  • + Registration Number: 526061158
  • + Phone: +37433239256
  • + Email: contact@frontdeskdigital.com

Thank you for trusting Frontdesk Digital sp. z.o.o with your personal data.
We are committed to safeguarding your privacy and supporting your rights.